Effective Date: [Insert Date]
Bongiyo Matrimony is committed to providing a transparent and fair membership service to its users. This Refund & Cancellation Policy explains the terms applicable to paid Premium Memberships.
Free Membership does not require any payment. Therefore, no refund or cancellation-related payment adjustment is applicable to Free Membership.
A user who purchases a Premium Membership may request cancellation and a refund within 48 hours from the date and time of successful payment.
The refund request must be submitted through the contact details provided on the Bongiyo Matrimony website.
After completion of 48 hours from the successful payment, the Premium Membership payment will generally be non-refundable and non-cancellable.
Users are therefore advised to review the membership details and applicable terms carefully before making payment.
If a user has been charged more than once for the same membership due to a duplicate transaction, the duplicate amount may be refunded after verification.
If a payment is deducted from the user's account but the Premium Membership is not successfully activated due to a technical or payment-processing issue, the transaction will be verified and the amount may be refunded or otherwise resolved appropriately.
Once a refund is approved, the refund will normally be processed through the original payment method used for the transaction, subject to the applicable payment gateway and banking procedures.
The time required for the refunded amount to appear in the user's account may depend on the payment gateway, bank, card issuer, or other payment service provider.
Bongiyo Matrimony may require relevant transaction information, such as the registered mobile number or email address, transaction reference, payment date, and amount paid, to verify a refund request.
If a refund request is submitted within the permitted 48-hour period, Bongiyo Matrimony may verify whether the Premium Membership has been used or activated before approving the refund.
Refund approval will be subject to verification and the applicable terms of this policy.
For cancellation or refund-related queries, users may contact Bongiyo Matrimony through the contact information published on the website.
Users should provide sufficient transaction details so that the payment can be identified and verified.
Bongiyo Matrimony reserves the right to modify this Refund & Cancellation Policy when necessary. Any updated policy will be published on the website with the revised effective date.
By purchasing a Premium Membership, the user acknowledges that they have read and understood this Refund & Cancellation Policy, including the 48-hour refund request period.